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  1. Patients and Visitors
  3. Patients and Visitors
  4. Notice of Nondiscrimination and Accessibility

Patients and Visitors

Nondiscrimination and Accessibility

Ochsner LSU Health Shreveport (OLHS) complies with applicable Federal civil rights laws and does not discriminate against any person on the basis of race, color, national origin, gender, religion, age, veteran status, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)) in admission to, participation in, or receipt of the services and benefits of any of its programs and activities or in employment therein, whether carried out by OLHS directly or through a contractor or any other entity with whom OLHS arranges to carry out its programs and activities.

  • OLHS provides free aids and services, such as qualified sign language interpreters and written information in other formats, to people with disabilities to communicate effectively with us.
  • OLHS provides free language services, such as qualified interpreters and information written in other languages, to people whose primary language is not English.

Language assistance services are available 24/7, free of charge, via over-the-phone and video remote interpreters. If you need an interpreter, please call 833-896-6586. For more information, please visit our Language Services page.

Ochsner’s 1557 Coordinator oversees Ochsner’s patient discrimination grievance procedure and investigations conducted by our Patient & Provider Advocacy team. If you believe that OLHS has failed to provide these services or discriminated in another way on the basis of race, color, national origin, gender, age, disability, or sex, you can file a grievance here:

Ochsner LSU Health | Attn: Patient & Provider Advocacy

1541 Kings Highway, Shreveport, LA 71103

1-844-959-HEAR (4327)

Email Patient Advocacy Team

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available here or by mail or phone at:

U.S. Department of Health and Human Services,
200 Independence Avenue SW
Room 509F, HHH Building, Washington DC 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available here.